According to details, SSGC sent additional bills amounting to Rs2,085 to the consumers under the name of “conical baffle” charges. These extra charges are distressing millions of consumers within the 3.2 million customer network.
It is being revealed that consumers received inflated bills regardless of whether geysers were installed in their homes. Extra charges were applied before the installation of conical baffles.
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Following the outcry of consumers, the OGRA issued a clarification, stating that the installation of Conical Baffles has been authorized to ensure safety and reduce gas bills for consumers.
The spokesperson advised that consumers facing charges without having a geyser should file complaints with the company or OGRA.
SSGC officials stated that surveys were conducted to install Conical Baffles, and charges were applied after OGRA’s approval. Contractors have begun the installation process.
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SSGC urged consumers to contact the nearest Customer Facilitation Center (CFC) for any complaints regarding Conical Baffles.
It is to be noted that on January 5, 2023, at a meeting chaired by the prime minister of Pakistan on the progress of energy conservation measures, the government of Pakistan, through the Ministry of Energy (Petroleum Division), advised both Sui companies to install conical baffles in the existing geysers at the customer premises and declared this mandatory.
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