TIPS FOR GOOD LISTENING:

Listening is a very important part of effective communication. A good listener can encourage the other person to talk openly and honestly. Tips for good listening include:

  • keep comfortable eye contact (where culturally appropriate)
  • lean towards the other person and make gestures to show interest and concern
  • have an open, non-defensive, fairly relaxed posture with your arms and legs uncrossed
  • face the other person – don’t sit or stand sideways
  • sit or stand on the same level to avoid looking up to or down on the other person
  • avoid distracting gestures such as fidgeting with a pen, glancing at papers, or tapping your feet or fingers
  • be aware that physical barriers, noise or interruptions will make good communication difficult. Mute telephones or other communication devices to ensure you are really listening
  • let the other person speak without interruption
  • show genuine attention and interest
  • use assertive statements like ‘I feel …. about …’, ‘What I need is …’
  • be aware of your tone
  • be prepared to take time out if you are feeling really angry about something. It might be better to calm down before you address the issue
  • ask for feedback on your listening from the other person.