Listening is a very important part of effective communication. A good listener can encourage the other person to talk openly and honestly. Tips for good listening include:
- keep comfortable eye contact (where culturally appropriate)
- lean towards the other person and make gestures to show interest and concern
- have an open, non-defensive, fairly relaxed posture with your arms and legs uncrossed
- face the other person – don’t sit or stand sideways
- sit or stand on the same level to avoid looking up to or down on the other person
- avoid distracting gestures such as fidgeting with a pen, glancing at papers, or tapping your feet or fingers
- be aware that physical barriers, noise or interruptions will make good communication difficult. Mute telephones or other communication devices to ensure you are really listening
- let the other person speak without interruption
- show genuine attention and interest
- use assertive statements like ‘I feel …. about …’, ‘What I need is …’
- be aware of your tone
- be prepared to take time out if you are feeling really angry about something. It might be better to calm down before you address the issue
- ask for feedback on your listening from the other person.
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