TIPS FOR GOOD LISTENING:

Listening is a very important part of effective communication. A good listener can encourage the other person to talk openly and honestly. Tips for good listening include:

• keep comfortable eye contact (where culturally appropriate)
• lean towards the other person and make gestures to show interest and concern
• have an open, non-defensive, fairly relaxed posture with your arms and legs uncrossed
• face the other person – don’t sit or stand sideways
• sit or stand on the same level to avoid looking up to or down on the other person
• avoid distracting gestures such as fidgeting with a pen, glancing at papers, or tapping your feet or fingers
• be aware that physical barriers, noise or interruptions will make good communication difficult. Mute telephones or other communication devices to ensure you are really listening
• let the other person speak without interruption
• show genuine attention and interest
• use assertive statements like ‘I feel …. about …’, ‘What I need is …’
• be aware of your tone
• be prepared to take time out if you are feeling really angry about something. It might be better to calm down before you address the issue
• ask for feedback on your listening from the other person.

Misbah Kishwar

A public speaker, debater and a marketing enthusiast with a profound interest in writing articles